Speaking Your Customers’ Language – A Guide To Client Interaction Providing the products and services you’ve promised is the foundation of a successful business. But a company that stops there is simply performing a function— a function it...
Traditional 9-5 hours are no longer adequate for businesses hoping to compete at a higher level. Successful companies understand that customer support does not stop at the end of normal work hours. Customers expect continuous support from businesses and anticipate...
Customer service should never be turned off at 5:00 pm. For successful businesses, customer service is a 24-hour endeavor. Most businesses that meet with even moderate success have a decent understanding of what they do. However, a surprising number—the majority of...
HVAC Answering Service Benefits to the Contractor No matter what the season or the reason, you know you can expect plenty of “emergency” calls to come in demanding your HVAC services immediately. Too hot, too cold, too loud, too inefficient—HVAC customers...
Savvy businesses are leveraging phone answering services to handle the calls that would otherwise be missed. A telephone answering service—even the support of a 24/7/365 call center—can be useful for businesses of all sizes, but some companies prefer handling their...
Even the most successful entrepreneurs can fall into a funk. It’s how you respond and climb out of those pits that ultimately matters. Here are four signs you may have lost your entrepreneurial groove and what you can do to get it back. Entrepreneurs are the...
Don’t let a natural disaster derail your company. Make sure you’ve got a disaster recovery backup plan in place to keep things as close to business as usual as possible. What have you done to prepare your business in the case of a natural disaster? If you...
Answering services prove to be adept at helping businesses succeed through a variety of functions. For professionals that have not contracted an answering service previously, it is easy to write off the service as a sort of glorified answering machine. The reality...
Despite what the old cliche says, the customer isn’t always right. So what should you do when they are wrong? If you’ve been in business more than a day, you’ve probably heard the tired old saying regarding how customers are always right. In the real world...
HIPAA certification doesn’t actually exist. Be wary of any medical answering service that claims to be HIPAA certified. Have you seen answering services proudly proclaiming that they are HIPAA certified? If so, you need to take a second look at the other claims made...
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