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Archive for the 'Customer Retention' Category

Stealth Tactics To Boost Revenue

Posted on November 6th, 2018 · Posted in Business, Customer Retention, Customer Service

Stealthy Sales Tactics – How Your Existing Customers Can Help You Boost Revenue Can you imagine having a highly effective sales person on your staff, and then never putting them.. read more

First Impressions Matter More Than You Think in Business

Posted on October 23rd, 2018 · Posted in Answering Service, Customer Retention, Customer Service

The First Impression Shouldn’t be the Last Impression It is almost impossible to place enough emphasis on the first impression that your first line of contact makes with a customer… read more

Eliminate Hold Times And Improve Customer Satisfaction

Posted on September 25th, 2018 · Posted in Customer Retention, Customer Service

How Eliminating Hold Times Can Help Your Company Improve Customer Satisfaction and Retention Phone calls coming into your business are a great thing. If the phone is ringing, it indicates.. read more

Turning Customer Complaints Into Compliments

Posted on September 11th, 2018 · Posted in Customer Retention, Customer Service

How To Take a Customers Complaint and Transform Their Experience Into One That Earns You a Compliment As few as four percent of unhappy customers actually make their dissatisfaction known.. read more

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Tips To Improve Customer Satisfaction

Posted on August 28th, 2018 · Posted in Customer Retention, Customer Service

Improve Satisfaction, One Customer At a Time – What Every Business Should Know Customer satisfaction certainly isn’t the only set of metrics you need to look at in order to run.. read more

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How to Win Back Former Customers

Posted on August 14th, 2018 · Posted in Customer Retention, Customer Service

Everything Old is New Again, Including Clients Client acquisition and retention efforts often ignore an important group: the ones that got away. Here’s how to win former customers back. You might.. read more

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Are Your Customers Having a Good Experience? Here’s How to Tell

Posted on June 5th, 2018 · Posted in Customer Retention, Customer Service, Quality Monitoring

Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able.. read more

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How to Effectively Handle Customer Complaints

Posted on May 8th, 2018 · Posted in Customer Retention, Customer Service

Customer complaints are golden opportunities to get feedback about your business, improve client relationships, and even develop brand advocates. When you are the one talking with customers each and every.. read more

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Why Your Small Business Should Combine Marketing and Customer Service Strategies

Posted on April 10th, 2018 · Posted in Customer Retention, Customer Service

Marketing and Customer Service might seem like separate initiatives, but the two actually have more in common than you might think, which is why small businesses should consider intertwining strategies… read more

Image of an Acena call center agent performing the perfect customer service handoff

The Perfect Customer Service Handoff

Posted on March 27th, 2018 · Posted in Customer Retention, Customer Service

When a customer calls your business, they hate being passed around like the mashed potatoes on Thanksgiving. Get them straight to the person who can help them best with the.. read more