Speaking Your Customers’ Language – A Guide To Client Interaction Providing the products and services you’ve promised is the foundation of a successful business. But a company that stops there is simply performing a function— a function it...
Despite what the old cliche says, the customer isn’t always right. So what should you do when they are wrong? If you’ve been in business more than a day, you’ve probably heard the tired old saying regarding how customers are always right. In the real world...
Giving your customers what they want is great, but you can do better. Truly endear your customers to you by delivering more than what they simply ask for. Giving the customer exactly what they want is not the benchmark for customer service. If customer orders are...
Stealthy Sales Tactics – How Your Existing Customers Can Help You Boost Revenue Can you imagine having a highly effective sales person on your staff, and then never putting them to work? To most managers, that would be unthinkable! Despite this, companies miss out on...
The First Impression Shouldn’t be the Last Impression It is almost impossible to place enough emphasis on the first impression that your first line of contact makes with a customer. First impressions are incredibly important, and even if they’re not consciously aware...
How Eliminating Hold Times Can Help Your Company Improve Customer Satisfaction and Retention Phone calls coming into your business are a great thing. If the phone is ringing, it indicates that your company is doing well. However, if you keep customers waiting on the...
