Build Your Business With Acena’s Bilingual Help Desk Answering Service – Call Center Services
There’s no one that can provide the critical support your customers need better than you. But if your company is bogged down by creating customer support tickets, assigning calls to the right people, and answering low-level support questions, you’re not operating at full efficiency. The solution is simple: let Acena provide your customers with our stellar Help Desk Answering Service.
This isn’t just a way for you to lower your customer support costs at the expense of quality service. With our trained and experienced New York telephone agents answering your Bilingual Help Desk calls, you can be confident that your customers are being greeted promptly and professionally. Friendly answers to simple questions? No problem! Instantly connecting more complex calls to the right support staff at your company? We’re happy to help! Creating and managing a support ticket system to ensure appropriate follow-up? We can do that, too!
Live Support, All Day, Every Day
If a customer is calling your support line, they’re already experiencing some frustration or delay. The last thing they want is an automated message telling them to call back another time, or to wait on hold for twenty minutes before they’re even given the opportunity to explain their issue. When you’ve partnered with Acena, you can kiss those scenarios goodbye.
Our inbound call center is fully staffed 24 hours a day, 365 days a year, ready to provide your customers with Tier 1 Help Desk services any and every time they call. Whether we are able to resolve your customers’ problem ourselves, transfer them to the appropriate person in your office for further assistance, or create a support ticket to schedule a follow-up contact, their concerns will be met with friendly understanding and discussed with patience. If and when they talk to you, their worries and frustrations will be soothed by our excellent customer service.
Think of Acena as a full-time concierge dedicated to giving each of your customers the best experience possible with your products and services. That’s the level of service we achieve, and at a fraction of the price you would need to pay in-house employees.
Customizable Customer Support
We are able to offer our expert Help Desk Answering Service at a cheaper rate than in-house services because we are a bulk provider to many businesses, but that doesn’t mean we’re your typical generic call center. When you sign up for Acena’s Help Desk, we will discuss the exact manner in which you want your customers greeted and handled. Each of our agents will become familiar with your company and will make sure your customers have an experience that leaves a favorable lasting impression of your brand.
Call Acena today and see how our Help Desk Answering Service can help your business. When you witness first-hand the way we treat each and every caller, you’ll know we mean it when we say we’re the best around.
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Help Desk Support
Day or night, when your customers and associates call it is essential that the person they speak with conveys the feeling that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press “0” and be connected to a Live Agent.
Eliminate hold times and busy signals during peak calling times. Acena will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.
More Reasons to Use Help Desk Call Answering Services
- Nights, weekends, holidays, your calls are answered by a live agent.
- 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
- Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
- Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
- If no response to an emergency call, our service will dispatch to multiple backup numbers.