Savvy businesses are leveraging phone answering services to handle the calls that would otherwise be missed.
A telephone answering service—even the support of a 24/7/365 call center—can be useful for businesses of all sizes, but some companies prefer handling their daytime calls on their own. That makes sense because they’ve got staff in place to take care of phone calls from 9-5. But what happens when people dial in when things are really busy or your office has closed for the day? This is where utilizing an after hours and call overflow answering service comes in quite handy.
Overflow Call Support
A day in the office comes with ebbs and flows of phone calls. Sometimes it is just a couple an hour, at times it can be a steady stream, and there are windows when you’ve got multiple calls coming in all at once. If you’ve got an in-house receptionist to cover the phone, they are generally competent when call volumes are low. However, when things get busy, they can become overwhelmed and your callers have to wait (or move on to another company that has time for them).
A call overflow answering service picks up when you are too busy. This keeps your staff from becoming overrun with calls AND ensures your callers are quickly taken care of by a helpful representative. Having this backup solution in place is a win for you, your team, and your customers.
After Hours Phone Support
Your office closes at 5 pm, but that’s not when your clients go to sleep. How many phone calls is your business missing when the doors are locked in the evening? An after hours answering service is a highly effective way to provide round-the-clock support for your callers. They’ll have a real person ready to assist them even when they dial your business after you’ve gone home for the night. This results in a huge boost to your bottom line and customer satisfaction.
Providing high-quality, personable, and prompt service to all of your new and existing customers is an essential part of running a successful business. So is taking the necessary time off—and giving your staff the same consideration—to keep your (and their) passion intact without burning out and letting your business slide. After hour call center services enable both possibilities in a way that no other option can provide, offering fully flexible and entirely affordable ways to provide the quality over-the-phone customer service that will keep your customers coming back and referring their family and friends.
We’ve got your back
Whether your company could use some extra call coverage during the day or a live representative to handle after hours calls, we’ve got your back. Our team of professional receptionists is available 24/7 to assist your callers whenever you choose. Contact us today to let us know where your gaps in call coverage exist and we’ll share how we can help!
More posts you might want to check out:
3 Ways an After Hours Answering Service Builds Business
Overflow Call Answering For Healthcare