Attorney Bilingual Answering Service & Virtual Receptionist
Law practices require significant professional resources. Outsourcing to a bilingual answering service for attorneys can be an excellent solution to your telephone and reception needs, making your business more effective and efficient. By answering calls, scheduling appointments, taking and delivering messages, Acena can handle all of your practice’s incoming call traffic. Practices can be assured that our smart and well-trained call center agents will speak with all callers and clients in a helpful and professional manner that represents you. With our lawyer answering service, you can rest assured knowing your practice has a high-quality call center solution with the added benefit of cost savings.
Phone Answering For Your Law Office
We act as a 24/7 reception center for the practice or simply provide daytime overflow support for the primary receptionist. Acena’s answering service helps your law practice be more productive by eliminating the need to find phone coverage when a receptionist goes to lunch or is out for the day.
Our call center answering service agents follow your custom script to answer and direct calls. Acena call center agents can directly access your appointment schedule and send messages according to your preferred means. Agents can also handle all of your email inquiries 24/7.
You can save money by paying on a usage basis rather than by the hour. And there’s no need to manage us or pay benefits. All possible contacts are captured and no opportunities are missed. Our full-service call reception is available 24 hours a day, seven days a week. We want to be your law office virtual receptionist for life.
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- 24-Hour Phone Answering
- Easy Setup – No Hardware/Software
- Total Customization
Call Screen Solutions
Day or night, when your customers and associates call it is essential that the person they speak with conveys the feeling that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press “0” and be connected to a Live Agent.
Eliminate hold times and busy signals during peak calling times. Acena will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.
More Reasons to Use an Attorney Answering Service
- Nights, weekends, holidays, your calls are answered by a live agent.
- 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
- Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
- Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
- If no response to an emergency call, our service will dispatch to multiple backup numbers.