Give Yourself the Night Off With an Answering Service Small business owners tend to be some of the hardest working people in the world. When a business represents your personal passion and investment, it is common to pour every last bit of yourself into making that...
Having an 800 number for your business helps establish credibility, trust, and can even help you pull in additional revenue. When people are searching online for a product/service or see your phone number advertised somewhere, the number they see makes an instant...
A ringing phone can cause an office to be thrown into chaos where productivity deteriorates and efficiency plummets. Here’s how you can take back control of your office. For many businesses, a ringing phone is a problem. Without a person dedicated to handling...
When companies consider using an answering service, they often think of it as an extra cost. But, adding a live answering service to your team is actually a great way to save your business money. It’s true. Phone answering services really are a great way for...
Starting a business is the thrill of a lifetime. Building that new company into a successful one is where the real work is. At Acena, we help plenty of startup businesses get up and running. We become their first line of contact with our virtual receptionists...
Law offices that still rely on answering machines are unable to provide their clients with the service they deserve. Here’s why and how to fix it. While the internet has opened up many different avenues of connection, the good old telephone is still commonly the...
Enable your business to tap into new markets and provide better customer support by using a bilingual answering service to handle inbound phone calls. America has always been a melting pot of cultures. Immigrants bring many important traditions with them when they...
There are a couple major challenges that small business owners commonly face. Here’s how an answering service is an ideal solution. Honestly, do you ever feel like you can never turn off your phone at the end of the day? How many times have your spouse or...
Is becoming a “socially responsible” or “green” company a part of your 2019 business plan? Perhaps if it isn’t then it should be. A recent article on Forbes.com focuses on what to expect from corporate responsibility in 2019. The gist of which is how...
Giving your customers what they want is great, but you can do better. Truly endear your customers to you by delivering more than what they simply ask for. Giving the customer exactly what they want is not the benchmark for customer service. If customer orders are...
