Build Your Business With Acena’s Bilingual Disaster Recovery Answering Service
A major Midwest thunderstorm leaves your business without power or telephone service for days. A mudslide in the Pacific Northwest takes out Main St., and the cleanup is going to take weeks. Or perhaps a blizzard in Saskatchewan drops eight feet of snow and ice around your office, and you won’t be making it in until the spring thaw. All real scenarios that real business owners have had to contend with.
Disasters and other emergencies happen, but there’s no need to shake your customers’ confidence. With Acena Bilingual Disaster Recovery Answering Service available any time, all the time, you can focus on recovery and repair without missing a single inbound call.
Constant Contact, Instant Assistance
Our experienced New York agents are taking calls every hour of every day throughout the year. And when we’re open, you’re open, no matter what’s going on at your place of business—think of us as a receptionist who doesn’t sleep and always has a line free. Whether it’s simple power outage or a natural disaster that forces you to run your company from your basement, Acena is standing by to make sure losing your place of business—temporarily or otherwise—doesn’t mean losing your business altogether.
Acena always likes to go a step further for its clients, and we combine our around-the-clock and around-the-calendar service with complete flexibility. Once you’ve partnered as your disaster recovery answering service, we’ll be ready to take over the second you need us. As soon as you’re up and running again, your calls will start heading back to you.
We know you can’t dictate the timeline for a disaster, let alone repairs. We’re here to help whenever you need us.
Professional, Pleasant and Patient
Availability to answer your calls is one thing. The ability to explain things to vendors, to field messages from colleagues, and to give each of your customers the same level of service you yourself would provide is something else. Our disaster recovery inbound call service isn’t just the most reliable, it’s also the most professional.
Every phone call at Acena is answered with a smile, and we do our best to make every inbound call as pleasant an experience as possible. Confusion, frustration, and even outright panic are common occurrences during a disaster, and our well-trained and articulate agents handle these calls with perfect patience and understanding. You don’t have to worry about a rocky situation rocking the boat with customers, business partners, or others–Acena is there to keep you sailing smoothly even in stormy seas.
Acena: Answering the Call When Disaster Strikes
Communication is the backbone of any business. Don’t let a minor mishap or a major catastrophe become a back-breaking experience. Let Acena handle your inbound calls and keep communication flowing while you get your business going. With information continuing to coming in, you know you won’t be missing out.
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Day or night, when your customers and associates call it is essential that the person they speak with conveys the feeling that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press “0” and be connected to a Live Agent.
Eliminate hold times and busy signals during peak calling times. Acena will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.
More Reasons to Use Disaster Recovery Answering Services
- Nights, weekends, holidays, your calls are answered by a live agent.
- 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
- Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
- Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
- If no response to an emergency call, our service will dispatch to multiple backup numbers.