by Mike Cynar | Feb 27, 2018 | Answering Service, Call Center Services, High Call Volumes
Google AdWords got your phones ringing like crazy? Here’s how you can effectively support higher call volumes and maximize your ROI. You decided to join the thousands of other businesses who have chosen to advertise on the most popular search ad market. Other...
by Administrator | Oct 10, 2017 | After Hours, Answering Service, Emergency Answering Service, High Call Volumes
Football teams that lose their starting quarterback and don’t have a competent backup are doomed to endure a losing season. Your business is the same way. If you are a fan of football, you’ve no doubt seen a very good team lose their starting QB to injury, then...
by Administrator | Aug 15, 2017 | Call Center Services, High Call Volumes, Outsourcing
Don’t let a natural disaster derail your company. Make sure you’ve got a disaster recovery backup plan in place to keep things as close to business as usual as possible. What have you done to prepare your business in the case of a natural disaster? If you...
by Mike Cynar | Dec 1, 2014 | Answering Service, Customer Service, High Call Volumes
5 Ways to Give Your Answering Service Operator a Hand and Keep Your Customers Content We love our business, and our virtual receptionists love their work—they wouldn’t be with us so long if they didn’t—but that doesn’t mean we have it easy. Our staff...
