Your Trusted Bilingual Answering Service Partner
Acena provides professional bilingual answering services 24x7, so we have you covered from Spanish to English. Our Multilingual call center supports the Hispanic community with world class inbound call answering, appointment scheduling, and dispatch services.
Business Answering Services – Customized For Your Business
From the small bakery to the Fortune 500 companies our award-winning call center services will help you deliver amazing customer service just as if your own staff were answering the phone themselves. Call screening, literature requests, order fulfillment, and lead capture are just a handful of the personalized call center solutions available for your business.
Hispanic Customer Service at No Additional Cost
From English to Spanish callers, your clients are always in good hands with Acena. We have a team of professional, enthusiastic, friendly customer service receptionist that are always available to seriously impress your callers and provide unmatched message management solutions. We’re so on top of our game that your customers will swear we sounded just though we were working in your own office. All of our agents speak fluent Spanish to assist your Hispanic customer base.
Better Than an Answering Service – We’re an Extension of You
When client or prospect calls your business, if you’re not available to answer the call or simply don’t want to answer the phone yourself, that call is easily forwarded to your Acena receptionist, just as if she was sitting in your front office. Your virtual receptionist’s confidence, helpfulness and understanding of your business is sure to impress everyone. You answering service receptionist can screen calls, transfer specific calls types, and set appointment just as though she were an in-house employee. We truly are an extension of your business and call outsourcing has never been easier, more flexible, or more affordable.
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- 24-Hour Phone Answering
- Easy Setup – No Hardware/Software
- Total Customization
Spanish Call Screening
Day or night, when your Spanish customers call it is essential that the person they speak with conveys the feeling that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press “0” and be connected to a Live Agent.
Eliminate hold times and busy signals during peak calling times. Acena bilingual agents will take your overflow call traffic at any time when all your lines are busy or when you’re unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slow periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.
More Reasons to Use Acena’s Bilingual Answering Service
- Nights, weekends, holidays, your calls are answered by a live agent.
- 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
- Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
- Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
- If no response to an emergency call, our service will dispatch to multiple backup numbers.