How an After Hours Answering Service Builds Small Business
Do you know how many calls you miss in a day? How many customers call after business hours who find a competitor or another business to go with? How can a small business partnering with an answering service 24/7 help grow your customer base?
The most important part of any business is taking care of your customers and clients. Whether you own a small law firm or a large plumbing company it is immensely important that the people seeking your products or services come first. Unfortunately, business hours are usually 9-5 but emergencies, questions, and concerns happen around the clock 24 hours a day. How can you, as a business owner, cater to every need of your clients every hour of the day? The answer is simple and begins with exactly that – an answer. Hiring an answering service to take after hours calls on your behalf insures that you will never miss another phone call. Answering service centers have staff around the clock waiting to take calls for you after business hours. These centers also allow you to be freed from the mercy of power lines as they have backup generators in the case of a power outage.
Small Businesses Call Answer Support
It is likely that at some point in your business career, whether short or long, you have experienced the nightmare of busy phone lines and not enough people to take the calls. This is possible even when a company hires a receptionist whose job is strictly to take calls. For this reason, clients are put on hold for long periods of time and some calls are dropped between switching lines – not to mention the demanding price tag on hiring another staff member. When hiring a call center, you can rest assured that there will be one agent assigned to each call that is taken on your behalf. This ensures lower wait times and voids any concerns of dropped calls because of busy phone lines.
Recent statistics from Forbes magazine show that 80 percent of callers sent to voicemail do not leave messages because they don’t think they’ll even be heard. This means that 80 percent of calls after business hours do not turn into a business opportunity. In order to maximize your marketing efforts taking every call in a fast paced world is exponentially necessary. Clients want their needs met as quickly as possible. By taking every individual call at all hours of the day you are able to turn leads into customers.
Live Call Assistance 24 Hours a Day
The low cost of a typical a small business after hours answering service is a small investment that allows your business to bring in greater revenue. Averaging about $1 per call, this is a small percentage of what your company could be making because of every client’s needs being met at all hours. The best part is – you only pay when the call center is taking calls on your behalf. Calls are only outsourced if your business is currently unavailable to answer them.
Why risk clients who are angry from dropped calls or left unanswered after standard business hours? The solution is simple. Not only are you able to cater to more customer’s needs, you are also able to make more money. For a small investment you are able to access top of the line customer care at all hours of the day under any weather conditions.
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24/7 Call Service
Day or night, when your customers call for service or support we answer 24×7 and it is essential that they speak with conveys that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press “0” and be connected to a Live Agent.
Eliminate hold times and busy signals during peak calling times. Acena will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.
More Reasons to Use a Small Business Answering Service After Hours
- Nights, weekends, holidays, your calls are answered by a live agent.
- 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
- Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
- Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
- If no response to an emergency call, our service will dispatch to multiple backup numbers.