Expand the availability of your practice with Acena’s Bilingual Medical Answering Service
Acena’s HIPAA-compliant solutions expand your medical practice’s availability to accommodate English and Spanish speaking patients and callers at night, weekends or holidays, without the need for additional employees or resources. Discover for yourself how a healthcare answering service can improve your practices efficiency, save time & money. Doctors, physicians, chiropractors, and healthcare providers can have comfort knowing that their telephones are being answered professionally, 24/7, by compassionate receptionists who are well-versed in medical terminology and have a desire to serve people in need. Acenas Bilingual team receives inbound phone calls, takes accurate messages, contacts the on-call doctor and addresses common questions just as your staff would. Contact a knowledgeable support member at Acena today!
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- 24-Hour Surgeon Paging
- After-Hours ER paging
- ER & Non-ER Patient Calls
- Stat Calls
- Coordinating Appointment Scheduling
We understand that promptly addressing your patients’ telephone calls is an important part to running your practice and we take that very serious. We provide Medical Answering Service solutions to doctors, hospitals, dental offices, physicians, medical centers, and many other health-care related businesses.
If you’re looking for the optimum way to provide uninterrupted communications between your staff and your patients without hiring additional staff, Acena is the answer. With our medical call center services, your callers will receive great customer care and professional service from US based receptionists no matter when they call.
Take a Test Drive
Still not sure? We understand and that’s why we invite you to try us for 7-days with no obligation and no risk whatsoever. If you’re not fully convinced after a free trial you’ll be free from any agreement, but if you’re like most of our clients you’ll soon see for yourself that we are the company for all of your medical answering service needs.
More Reasons to Use Doctor Answering Services
- Nights, weekends, holidays, your calls are answered by a live agent.
- 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
- Your healthcare answering service delivers messages in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
- Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
- If no response to an emergency call, our service will dispatch to multiple backup numbers.