Acena Call Center & Answering Service

Discover the Benefits of a Bilingual Answering Service

Acena is a New York based call center servicing all of North America. Fluently handling both English and Spanish calls we proudly help some of the best-known companies in the nation communicate more effectively. We offer the most advanced Inbound bilingual answering service & call center services. These include call overflow support, Live Call Answer Support, Automated Phone Answering, Medical Answering Services, Enhanced Inbound Call Center Service Solutions, Appointment Scheduling, Service Dispatch, Customer Acquisition, Order Taking and Unified Communications. These companies trust us to help them manage their most important relationships—the ones they have with their customers.

Free Trial: Acena Call Center and Answering Service
Answering Service
We understand that the Telephone Answering Service and Remote Receptionist needs of each business are unique. As such, our services are custom-designed to meet the specific needs of each of our clients. We provide Call Answering Service Bilingual Call Answering to businesses across a wide range of industries, ranging in size from start-up to some of the Fortune 500 companies.
Medical Answering
Acena's Healthcare Telephone Answering Solutions division provides medical professionals with HIPAA compliant Live Medical Answering Services and 24/7 call answer support. In addition, there are more enhanced, integrated web and Live Agent-based Inbound Call Center Services which include Appointment Scheduling, Physician Referral and more. Solutions from doctor's offices to large hospital facilities.
Call Center Services
We provide customized Inbound Call Answering, including Order Taking Service, Customer Service, etc. Operating in our state-of-the-art, web-enabled customer contact center, specially trained Customer Service Representatives act as an extension of your business. These representatives expertly receive and respond to customer inquiries about orders, shipping, billing, returns, product information, technical support, and more.