Customer Service: 800-592-2362    Sales: 800-875-0114

Call Center & Answering Services

Acena is one of the nation’s premier providers of Call Center & Answering Service solutions.

Customer Service:

Customer Service: 800-592-2362Sales: 800-875-0114

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Agents Available 24/7

Discover the Benefits of a Bilingual Answering Service

Acena is a New York based call center servicing all of North America. Fluently handling both English and Spanish calls we proudly help some of the best-known companies in the nation communicate more effectively. We offer the most advanced Inbound bilingual answering service & call center services. These include call overflow support, Live Call Answer Support, Automated Phone Answering, Medical Answering Services, Enhanced Inbound Call Center Service Solutions, Appointment Scheduling, Service Dispatch, Customer Acquisition, Order Taking and Unified Communications. These companies trust us to help them manage their most important relationships—the ones they have with their customers.

Acena Call Center Services


Unless you manage to drink your weight in coffee, a 24-hour workday is impossible for most people.

Appointment Scheduling

Discover Acena’s Bilingual Answering Service Appointment Setting Solutions

Bilingual Answering Service

Acena provides professional bilingual answering services 24×7, so we have you covered from Spanish to English.

Call OverFlow

Bilingual Answering Service For Call Overflow.

Call Screening

Call Screening With a 24/7 Answering Service

Disaster Recovery

Build Your Business With Acena’s Bilingual Disaster Recovery Answering Service.

Help Desk Answering Services

Build Your Business With Acena’s Bilingual Help Desk Answering Service – Call Center Services.

Medical Answering Services

Expand the availability of your practice with Acena’s Bilingual Medical Answering Service.

Order Entry and Fulfillment

Build Your Business With Acena’s Bilingual Order Entry and Processing Answering Service.

RSVP Answering Service

Bilingual Answering Service For Event Registrations.

Virtual Receptionist

Industry-Leading Bilingual Virtual Receptionist Services.

Whistleblower Hotline

Compliance Hotline Services are Professional & Confidential.

Happy Customers

“No doubt about it, Acena is great! Their answering service receptionists always take great care of our callers.”
“Great call center! My customers really appreciate speaking with a live person, and Acena has a whole team of friendly answering service agents. I like that I can manage my account with their online portal too.”
“I’ve got nothing but great things to say about the Acena team. By handling all my office’s calls, they’ve freed us up to focus on our projects and we’ve become much more productive. I absolutely recommend this answering service.”
“This is an answering service that does exactly what they say they’ll do – answer your calls with professional, positive people. I’m a big fan of their consistently high level of service and I will be pleased to continue using them as our receptionist.”