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Archive for the 'Customer Service' Category

Stealth Tactics To Boost Revenue

Posted on November 6th, 2018 · Posted in Business, Customer Retention, Customer Service

Stealthy Sales Tactics – How Your Existing Customers Can Help You Boost Revenue Can you imagine having a highly effective sales person on your staff, and then never putting them.. read more

First Impressions Matter More Than You Think in Business

Posted on October 23rd, 2018 · Posted in Answering Service, Customer Retention, Customer Service

The First Impression Shouldn’t be the Last Impression It is almost impossible to place enough emphasis on the first impression that your first line of contact makes with a customer… read more

Eliminate Hold Times And Improve Customer Satisfaction

Posted on September 25th, 2018 · Posted in Customer Retention, Customer Service

How Eliminating Hold Times Can Help Your Company Improve Customer Satisfaction and Retention Phone calls coming into your business are a great thing. If the phone is ringing, it indicates.. read more

Turning Customer Complaints Into Compliments

Posted on September 11th, 2018 · Posted in Customer Retention, Customer Service

How To Take a Customers Complaint and Transform Their Experience Into One That Earns You a Compliment As few as four percent of unhappy customers actually make their dissatisfaction known.. read more

Image of satisfied customers

Tips To Improve Customer Satisfaction

Posted on August 28th, 2018 · Posted in Customer Retention, Customer Service

Improve Satisfaction, One Customer At a Time – What Every Business Should Know Customer satisfaction certainly isn’t the only set of metrics you need to look at in order to run.. read more

Image of a businesswoman winning back a former customer

How to Win Back Former Customers

Posted on August 14th, 2018 · Posted in Customer Retention, Customer Service

Everything Old is New Again, Including Clients Client acquisition and retention efforts often ignore an important group: the ones that got away. Here’s how to win former customers back. You might.. read more

Location Matters: Study Explains Importance of Outsourcing Call Center Services With U.S. Based Agents

Posted on July 31st, 2018 · Posted in Call Center Services, Customer Service, Outsourcing

U.S. Based Call Center Support – Location Makes a Big Difference in Customer Service and Profits The outsourcing of call center jobs has become so commonplace it’s almost cliche, but.. read more

Long Hold Times Make For Angry Customers

Posted on July 17th, 2018 · Posted in Customer Service, Long Hold Times

New studies reveal that customers aren’t willing to wait on hold very long or even at all. No one likes to be put on hold, and yet it happens to.. read more

Image of a woman one the phone who is fed up with poor customer service

Have Businesses Killed Excellent Customer Service?

Posted on July 3rd, 2018 · Posted in Customer Service

Excellent Customer Service – Is It Dead? Ask your typical American consumer and, chances are, they’ll tell you customer service is dead. The days of warm greetings—in person and over.. read more

Image of a customer having a good experience

Are Your Customers Having a Good Experience? Here’s How to Tell

Posted on June 5th, 2018 · Posted in Customer Retention, Customer Service, Quality Monitoring

Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able.. read more