What are Virtual Receptionist Services and How Do They Function? When you hear the phrase “virtual receptionist,” do you imagine some sort of detached robotic voice suspended somewhere “in the cloud” and giving your callers menu options in a...
Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able to read people is a valuable skill that not everyone has. This skill usually requires...
Legal professionals who are part of small and medium sized law offices enjoy great benefits from specialized attorney answering services. Clients with questions, other attorneys with quibbles to raise, witnesses with updates, courts calling to confirm appearance...
Customer complaints are golden opportunities to get feedback about your business, improve client relationships, and even develop brand advocates. When you are the one talking with customers each and every day, complaints are the last thing you want to hear. By the...
How an Elevator Answering Service Operates Elevator service and repair companies who don’t use a live answering service are risking dissatisfied customers and missed opportunities. It seems so simple. Someone calls your elevator repair and servicing business,...
Marketing and Customer Service might seem like separate initiatives, but the two actually have more in common than you might think, which is why small businesses should consider intertwining strategies. About half of all small businesses fail within five years,...
When a customer calls your business, they hate being passed around like the mashed potatoes on Thanksgiving. Get them straight to the person who can help them best with the perfect customer service handoff. When customers call your business, they want to be reassured...
With so many options out there, it can be tricky to pick the best answering service. To help, we’ve put together five tips for helping you choose the right one. All answering service might seem equal at first glance—most offer the same baseline service, and...
Google AdWords got your phones ringing like crazy? Here’s how you can effectively support higher call volumes and maximize your ROI. You decided to join the thousands of other businesses who have chosen to advertise on the most popular search ad market. Other...
More and more people are creating secondary income streams by starting a side hustle. Here are several reasons you should consider beginning your own. Side hustles are becoming increasingly more common for the average American than ever before. In fact, the NY Post...
