by Administrator | Jun 5, 2018 | Customer Retention, Customer Service, Quality Monitoring
Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able to read people is a valuable skill that not everyone has. This skill usually requires...
by Mike Cynar | Jan 30, 2018 | Answering Service, Customer Service, Quality Monitoring
Using an inbound call support program is great, but to truly benefit your business, make sure you are taking advantage of Call Quality Monitoring. You and your customers both want your calls handled with the utmost attention to detail and the highest level of support,...
by Mike Cynar | Jun 11, 2015 | Customer Retention, Customer Service, Quality Monitoring
Listen, Acknowledge, Over Deliver – Would Your Customer Describe Your Business This Way? If Not Here’s What You Should Do Your business wouldn’t exist without your customers, and each contact between your company and your customers is another chance for that...
