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What Happens When The Customer Is Wrong?

Posted on July 8, 2016 · Posted in Call Center Services, Customer Service, Uncategorized

What Happens When the Customer is Wrong? How Do You Say “No”? If you’ve been in business more than a day, you’ve probably heard the tired old saying regarding how.. read more

What To Do When Your Customer Isn’t Satisfied

Posted on June 25, 2016 · Posted in Answering Service, Customer Retention, Customer Service

How To Handle a Dissatisfied Customer Unfortunately, no business is perfect. It doesn’t matter how much time and effort you put into crafting customer service strategies, or how many customer.. read more

Answering Services and HIPAA Certifications: Buyer Beware

Posted on June 16, 2016 · Posted in Answering Service, Medical Answering Service, Uncategorized

Answering Services and HIPAA Certifications: Buyer Beware Have you seen answering services proudly proclaiming that they are a HIPAA certified service? If you have, you need to take a second.. read more

Answering Service For Lead Capture

Posted on June 10, 2016 · Posted in Answering Service

How Can an Answering Service Help You with Lead Capture?                 The most important part of any business is taking care of your customers and clients. Whether you own a.. read more

Why Your Answering Service May Not be as Affordable as You Think

Posted on May 25, 2016 · Posted in Answering Service

Why Your Cheap Answering Service May Not be as Affordable as You Think When choosing a live call center you are faced with many choices. There are lots of services,.. read more

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Why Your Answering Service Should Be Bilingual

Posted on April 25, 2016 · Posted in Answering Service, Customer Service, Spanish Answering Service

The Importance of an Answering Service that Speaks Spanish Should your answering service be able the handle Spanish caller with bilingual agents?  Being able to offer multilingual call answering services.. read more

Cross-Industry Usefulness

Posted on April 18, 2016 · Posted in Answering Service, Call Center Services

Cross-Industry Usefulness of Answering Service Solutions One mistake made by many managers is assuming that answering service solutions cannot benefit their particular industry. Someone in manufacturing might think that they only.. read more

Going Beyond Standard Answering Service Solutions

Going Beyond Standard Answering Service Solutions For professionals that have not contracted an answering service previously, it is easy to write off the service as a sort of glorified answering.. read more

The Customers Time Is More Valuable Than Yours

Your Customer’s Time is More Valuable Than Your Own Your time is very important, but to the customer their time is more important than yours.  By simply adjusting your mindset.. read more

Accuracy in All Things Will Greatly Improve The Customer Experience

Posted on March 29, 2016 · Posted in Call Center Services, Customer Service

Accuracy in All Things Will Greatly Improve The Customer Experience One of the most effective customer service tips for companies in any sector involves stressing accuracy in all aspects of.. read more