The First Impression Shouldn’t be the Last Impression It is almost impossible to place enough emphasis on the first impression that your first line of contact makes with a customer. First impressions are incredibly important, and even if they’re not consciously aware...
How Eliminating Hold Times Can Help Your Company Improve Customer Satisfaction and Retention Phone calls coming into your business are a great thing. If the phone is ringing, it indicates that your company is doing well. However, if you keep customers waiting on the...
How To Take a Customers Complaint and Transform Their Experience Into One That Earns You a Compliment As few as four percent of unhappy customers actually make their dissatisfaction known to the companies that drop the ball. That means hearing a customer complaint...
Improve Satisfaction, One Customer At a Time – What Every Business Should Know Customer satisfaction certainly isn’t the only set of metrics you need to look at in order to run a successful business, but it’s one of the most important. Getting a...
Everything Old is New Again, Including Clients Client acquisition and retention efforts often ignore an important group: the ones that got away. Here’s how to win former customers back. You might know the customer service truism (backed by plenty of real-world...
U.S. Based Call Center Support – Location Makes a Big Difference in Customer Service and Profits The outsourcing of call center jobs has become so commonplace it’s almost cliche, but that doesn’t mean the norm has been accepted by American consumers....
