Speaking Your Customers’ Language – A Guide To Client Interaction Providing the products and services you’ve promised is the foundation of a successful business. But a company that stops there is simply performing a function— a function it...
Traditional 9-5 hours are no longer adequate for businesses hoping to compete at a higher level. Successful companies understand that customer support does not stop at the end of normal work hours. Customers expect continuous support from businesses and anticipate...
Customer service should never be turned off at 5:00 pm. For successful businesses, customer service is a 24-hour endeavor. Most businesses that meet with even moderate success have a decent understanding of what they do. However, a surprising number—the majority of...
Despite what the old cliche says, the customer isn’t always right. So what should you do when they are wrong? If you’ve been in business more than a day, you’ve probably heard the tired old saying regarding how customers are always right. In the real world...
Giving your customers what they want is great, but you can do better. Truly endear your customers to you by delivering more than what they simply ask for. Giving the customer exactly what they want is not the benchmark for customer service. If customer orders are...
Stealthy Sales Tactics – How Your Existing Customers Can Help You Boost Revenue Can you imagine having a highly effective sales person on your staff, and then never putting them to work? To most managers, that would be unthinkable! Despite this, companies miss out on...
