Archive for the 'Customer Service' Category

Long Hold Times Make For Angry Customers

Posted on July 17th, 2018 · Posted in Customer Service, Long Hold Times

New studies reveal that customers aren’t willing to wait on hold very long or even at all. No one likes to be put on hold, and yet it happens to.. read more

Image of a woman one the phone who is fed up with poor customer service

Have Businesses Killed Excellent Customer Service?

Posted on July 3rd, 2018 · Posted in Customer Service

Excellent Customer Service – Is It Dead? Ask your typical American consumer and, chances are, they’ll tell you customer service is dead. The days of warm greetings—in person and over.. read more

Image of a customer having a good experience

Are Your Customers Having a Good Experience? Here’s How to Tell

Posted on June 5th, 2018 · Posted in Customer Retention, Customer Service, Quality Monitoring

Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able.. read more

Image of customer complaint cards handled effectively

How to Effectively Handle Customer Complaints

Posted on May 8th, 2018 · Posted in Customer Retention, Customer Service

Customer complaints are golden opportunities to get feedback about your business, improve client relationships, and even develop brand advocates. When you are the one talking with customers each and every.. read more

Image of a small business owner combining marketing and customer service strategies

Why Your Small Business Should Combine Marketing and Customer Service Strategies

Posted on April 10th, 2018 · Posted in Customer Retention, Customer Service

Marketing and Customer Service might seem like separate initiatives, but the two actually have more in common than you might think, which is why small businesses should consider intertwining strategies… read more

Image of an Acena call center agent performing the perfect customer service handoff

The Perfect Customer Service Handoff

Posted on March 27th, 2018 · Posted in Customer Retention, Customer Service

When a customer calls your business, they hate being passed around like the mashed potatoes on Thanksgiving. Get them straight to the person who can help them best with the.. read more

Using Inbound Phone Answering For Business

Posted on January 30th, 2018 · Posted in Answering Service, Customer Service, Quality Monitoring

Using an inbound call support program is great, but to truly benefit your business, make sure you are taking advantage of Call Quality Monitoring. You and your customers both want.. read more

Image of an angry woman calling a business

How to Deal with an Angry Customer Using the 5 A’s

Posted on August 1st, 2017 · Posted in Customer Service

It’s never fun dealing with an angry customer. But you can make the best out of the situation by using the 5 A’s, which can flip the encounter into a.. read more

Image of a man in a shop having an effective phone conversation with a customer

3 Critical Things to Master For Effective Phone Conversations with Your Customers

Posted on July 11th, 2017 · Posted in Customer Retention, Customer Service

Deliver a superior customer experience to your callers by mastering these three conversation components.   There is no question that some people have the gift of gab. However, just being.. read more

Communication and Customer Service

Posted on November 22nd, 2016 · Posted in Answering Service, Customer Service

Forget All the Company Jargon: Communication and Customer Service It is no great surprise that all industries have their share of technical language, terminology and shorthand ways of speaking that.. read more