Archive for the 'Customer Service' Category

Turning Customer Complaints Into Compliments

Posted on September 11th, 2018 · Posted in Customer Retention, Customer Service

How To Take a Customers Complaint and Transform Their Experience Into One That Earns You a Compliment As few as four percent of unhappy customers actually make their dissatisfaction known.. read more

Image of satisfied customers

Tips To Improve Customer Satisfaction

Posted on August 28th, 2018 · Posted in Customer Retention, Customer Service

Improve Satisfaction, One Customer At a Time – What Every Business Should Know Customer satisfaction certainly isn’t the only set of metrics you need to look at in order to run.. read more

Image of a businesswoman winning back a former customer

How to Win Back Former Customers

Posted on August 14th, 2018 · Posted in Customer Retention, Customer Service

Everything Old is New Again, Including Clients Client acquisition and retention efforts often ignore an important group: the ones that got away. Here’s how to win former customers back. You might.. read more

Location Matters: Study Explains Importance of Outsourcing Call Center Services With U.S. Based Agents

Posted on July 31st, 2018 · Posted in Call Center Services, Customer Service, Outsourcing

U.S. Based Call Center Support – Location Makes a Big Difference in Customer Service and Profits The outsourcing of call center jobs has become so commonplace it’s almost cliche, but.. read more

Long Hold Times Make For Angry Customers

Posted on July 17th, 2018 · Posted in Customer Service, Long Hold Times

New studies reveal that customers aren’t willing to wait on hold very long or even at all. No one likes to be put on hold, and yet it happens to.. read more

Image of a woman one the phone who is fed up with poor customer service

Have Businesses Killed Excellent Customer Service?

Posted on July 3rd, 2018 · Posted in Customer Service

Excellent Customer Service – Is It Dead? Ask your typical American consumer and, chances are, they’ll tell you customer service is dead. The days of warm greetings—in person and over.. read more

Image of a customer having a good experience

Are Your Customers Having a Good Experience? Here’s How to Tell

Posted on June 5th, 2018 · Posted in Customer Retention, Customer Service, Quality Monitoring

Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able.. read more

Image of customer complaint cards handled effectively

How to Effectively Handle Customer Complaints

Posted on May 8th, 2018 · Posted in Customer Retention, Customer Service

Customer complaints are golden opportunities to get feedback about your business, improve client relationships, and even develop brand advocates. When you are the one talking with customers each and every.. read more

Image of a small business owner combining marketing and customer service strategies

Why Your Small Business Should Combine Marketing and Customer Service Strategies

Posted on April 10th, 2018 · Posted in Customer Retention, Customer Service

Marketing and Customer Service might seem like separate initiatives, but the two actually have more in common than you might think, which is why small businesses should consider intertwining strategies… read more

Image of an Acena call center agent performing the perfect customer service handoff

The Perfect Customer Service Handoff

Posted on March 27th, 2018 · Posted in Customer Retention, Customer Service

When a customer calls your business, they hate being passed around like the mashed potatoes on Thanksgiving. Get them straight to the person who can help them best with the.. read more