Archive for the 'High Call Volumes' Category

Image of a backup quarterback running a read option

Does Your Business Have A Backup Quarterback?

Posted on October 10th, 2017 · Posted in After Hours, Answering Service, Emergency Answering Service, High Call Volumes

Football teams that lose their starting quarterback and don’t have a competent backup are doomed to endure a losing season. Your business is the same way. If you are a.. read more

Image of a businessman near a city preparing his company for a natural disaster

Is Your Business Prepared in Case of a Natural Disaster?

Posted on August 15th, 2017 · Posted in Call Center Services, High Call Volumes, Outsourcing

Don’t let a natural disaster derail your company. Make sure you’ve got a disaster recovery backup plan in place to keep things as close to business as usual as possible… read more

Long Hold Times Make For Angry Customers

Posted on January 26th, 2015 · Posted in Answering Service, Customer Service, High Call Volumes, Long Hold Times

Eternally on Hold – Horrors of Long Wait Times No one likes to be put on hold, and yet it happens to most of us more often than not whenever.. read more

Call Center Agent Support

Posted on December 1st, 2014 · Posted in Answering Service, Customer Service, High Call Volumes

5 Ways to Give Your Answering Service Operator a Hand and Keep Your Customers Content We love our business, and our virtual receptionists love their work—they wouldn’t be with us.. read more

How To Handle High Volume Calls From PPC Advertising

Posted on November 17th, 2014 · Posted in Answering Service, Customer Service, High Call Volumes

Google AdWords and Support for Higher Call Volumes You’ve leapt into the twenty-first century with a Google AdWords campaign, and you’re seeing just how well the Internet can pay off… read more