Traditional 9-5 hours are no longer adequate for businesses hoping to compete at a higher level. Successful companies understand that customer support does not stop at the end of normal work hours. Customers expect continuous support from businesses and anticipate...
Customer service should never be turned off at 5:00 pm. For successful businesses, customer service is a 24-hour endeavor. Most businesses that meet with even moderate success have a decent understanding of what they do. However, a surprising number—the majority of...
Customer complaints are golden opportunities to get feedback about your business, improve client relationships, and even develop brand advocates. When you are the one talking with customers each and every day, complaints are the last thing you want to hear. By the...
When a customer calls your business, they hate being passed around like the mashed potatoes on Thanksgiving. Get them straight to the person who can help them best with the perfect customer service handoff. When customers call your business, they want to be reassured...
Deliver a superior customer experience to your callers by mastering these three conversation components. There is no question that some people have the gift of gab. However, just being a naturally talented talker isn’t enough when you are trying to have a...
