Despite what the old cliche says, the customer isn’t always right. So what should you do when they are wrong? If you’ve been in business more than a day, you’ve probably heard the tired old saying regarding how customers are always right. In the real world...
Stealthy Sales Tactics – How Your Existing Customers Can Help You Boost Revenue Can you imagine having a highly effective sales person on your staff, and then never putting them to work? To most managers, that would be unthinkable! Despite this, companies miss out on...
Improve Satisfaction, One Customer At a Time – What Every Business Should Know Customer satisfaction certainly isn’t the only set of metrics you need to look at in order to run a successful business, but it’s one of the most important. Getting a...
Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able to read people is a valuable skill that not everyone has. This skill usually requires...
Marketing and Customer Service might seem like separate initiatives, but the two actually have more in common than you might think, which is why small businesses should consider intertwining strategies. About half of all small businesses fail within five years,...
