Customer service should never be turned off at 5:00 pm. For successful businesses, customer service is a 24-hour endeavor. Most businesses that meet with even moderate success have a decent understanding of what they do. However, a surprising number—the majority of...
Marketing and Customer Service might seem like separate initiatives, but the two actually have more in common than you might think, which is why small businesses should consider intertwining strategies. About half of all small businesses fail within five years,...
When a customer calls your business, they hate being passed around like the mashed potatoes on Thanksgiving. Get them straight to the person who can help them best with the perfect customer service handoff. When customers call your business, they want to be reassured...
Accuracy in All Things Will Greatly Improve The Customer Experience One of the most effective customer service tips for companies in any sector involves stressing accuracy in all aspects of an operation. Accuracy, or a lack thereof, can greatly affect the overall...
The ONE Thing Every Customer Wants (and How to Deliver It) The best price. The best product. The best customer service. The quickest delivery. Customers aren’t all after the same thing, and in fact savvy businesses use this to their advantage. Understanding the...
