Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able to read people is a valuable skill that not everyone has. This skill usually requires...
It has become critically important to monitor your business reputation online. Make sure you company is keeping an eye on these popular review sites. Just as one rotten apple spoils the barrel. The same can go for reviews that get published about your brand or...
It’s never fun dealing with an angry customer. But you can make the best out of the situation by using the 5 A’s, which can flip the encounter into a positive. If you haven’t dealt with an angry customer, chances are you haven’t been in business very long....
The ONE Thing Every Customer Wants (and How to Deliver It) The best price. The best product. The best customer service. The quickest delivery. Customers aren’t all after the same thing, and in fact savvy businesses use this to their advantage. Understanding the...
Listen, Acknowledge, Over Deliver – Would Your Customer Describe Your Business This Way? If Not Here’s What You Should Do Your business wouldn’t exist without your customers, and each contact between your company and your customers is another chance for that...
