Never Forget the Value of Human Communication Over Electronic Electronic communication has increasingly become the norm in modern society. Text messages and emails are sent in the billions every day, and phone calls are becoming less and less the communication...
The Importance of Listening to a Customer Every customer that calls into a business wants something different. Sometimes they want to place an order, other times they want to speak to a certain person within the company. Some may have a complaint they want heard or a...
The Value of Returning Customers – Retention vs Acquiring New It is easy for a company to focus so hard on gaining new customers that they lose sight of the value of their existing client base. The cost to retain a customer is a fraction of the cost to obtain a...
You Take Internet Customers & Complaints Serious, So Why Would You Treat Phone Customers Any Different? It’s a simple rule of business; treat your customers right or someone else will. No matter what sector you’re in, it is likely that you’re...
The ONE Thing Every Customer Wants (and How to Deliver It) The best price. The best product. The best customer service. The quickest delivery. Customers aren’t all after the same thing, and in fact savvy businesses use this to their advantage. Understanding the...
Listen, Acknowledge, Over Deliver – Would Your Customer Describe Your Business This Way? If Not Here’s What You Should Do Your business wouldn’t exist without your customers, and each contact between your company and your customers is another chance for that...
