When a customer calls your business, they hate being passed around like the mashed potatoes on Thanksgiving. Get them straight to the person who can help them best with the perfect customer service handoff. When customers call your business, they want to be reassured...
Deliver a superior customer experience to your callers by mastering these three conversation components. There is no question that some people have the gift of gab. However, just being a naturally talented talker isn’t enough when you are trying to have a...
When Business Picks Up, Rely on an Answering Service to Handle the Rush The busiest part of the year differs depending on what line of business you’re in, but the challenges faced by businesses are the same whenever their busy season occurs. No matter your industry,...
How To Handle a Dissatisfied Customer Unfortunately, no business is perfect. It doesn’t matter how much time and effort you put into crafting customer service strategies, or how many customer service consultants have combed over your practices with a fine toothed...
Your Customer’s Time is More Valuable Than Your Own Your time is very important, but to the customer their time is more important than yours. By simply adjusting your mindset in a very basic way, you can improve each and every interaction that you have with a client...
The Power of First Impressions & How Your Answering Service Boosts Your Image When speaking about first impressions, business professionals often concentrate on things like wardrobe, eye contact, and a firm handshake. It appears that everyone understands the...