How To Take a Customers Complaint and Transform Their Experience Into One That Earns You a Compliment As few as four percent of unhappy customers actually make their dissatisfaction known to the companies that drop the ball. That means hearing a customer complaint...
Improve Satisfaction, One Customer At a Time – What Every Business Should Know Customer satisfaction certainly isn’t the only set of metrics you need to look at in order to run a successful business, but it’s one of the most important. Getting a...
Everything Old is New Again, Including Clients Client acquisition and retention efforts often ignore an important group: the ones that got away. Here’s how to win former customers back. You might know the customer service truism (backed by plenty of real-world...
Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able to read people is a valuable skill that not everyone has. This skill usually requires...
Customer complaints are golden opportunities to get feedback about your business, improve client relationships, and even develop brand advocates. When you are the one talking with customers each and every day, complaints are the last thing you want to hear. By the...
Marketing and Customer Service might seem like separate initiatives, but the two actually have more in common than you might think, which is why small businesses should consider intertwining strategies. About half of all small businesses fail within five years,...