Football teams that lose their starting quarterback and don’t have a competent backup are doomed to endure a losing season. Your business is the same way. If you are a fan of football, you’ve no doubt seen a very good team lose their starting QB to injury, then...
Running a business can be a grind. It’s important to take some time away so you stay refreshed. Don’t worry, you won’t miss anything. You’ll be in good hands. It’s probably safe to say that your small business takes up the majority of...
When Business Picks Up, Rely on an Answering Service to Handle the Rush The busiest part of the year differs depending on what line of business you’re in, but the challenges faced by businesses are the same whenever their busy season occurs. No matter your industry,...
When Business Picks Up, Rely on an Answering Service to Handle the Rush The busiest part of the year differs depending on what line of business you’re in, but the challenges faced by businesses are the same whenever their busy season occurs. No matter your industry,...
Forget All the Company Jargon: Communication and Customer Service It is no great surprise that all industries have their share of technical language, terminology and shorthand ways of speaking that those who have been working in the field for decades are intimately...
Is Your Answering Service Staying Calm Under Pressure During Busy Seasons? In a perfect world, every call that came into your call center would be from a happy person looking to place an order with your company or book an appointment at your office. Unfortunately...
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