The Value of Returning Customers – Retention vs Acquiring New It is easy for a company to focus so hard on gaining new customers that they lose sight of the value of their existing client base. The cost to retain a customer is a fraction of the cost to obtain a...
Make Your Business More Efficient With Call Screening – Filtering Calls Without Abandoning Customers Ever call is important, and every customer or prospect is valued, but in truth your time is limited and sometimes you need to step away from the phone while not...
Spanish Speaking Call Centers, and How they Can Benefit Your Company According to Pew Research, Spanish is spoken by more than 37 million people in the United States. The number of Spanish speakers is also increasing at an incredibly rapid pace, with the total number...
You Take Internet Customers & Complaints Serious, So Why Would You Treat Phone Customers Any Different? It’s a simple rule of business; treat your customers right or someone else will. No matter what sector you’re in, it is likely that you’re...
The ONE Thing Every Customer Wants (and How to Deliver It) The best price. The best product. The best customer service. The quickest delivery. Customers aren’t all after the same thing, and in fact savvy businesses use this to their advantage. Understanding the...
