by Administrator | Jun 17, 2020 | Answering Service, Business, Customer Service
Traditional 9-5 hours are no longer adequate for businesses hoping to compete at a higher level. Successful companies understand that customer support does not stop at the end of normal work hours. Customers expect continuous support from businesses and anticipate...
by Administrator | Nov 13, 2019 | Customer Retention, Customer Service
Despite what the old cliche says, the customer isn’t always right. So what should you do when they are wrong? If you’ve been in business more than a day, you’ve probably heard the tired old saying regarding how customers are always right. In the real world...
by Administrator | Dec 11, 2018 | Customer Retention, Customer Service
Giving your customers what they want is great, but you can do better. Truly endear your customers to you by delivering more than what they simply ask for. Giving the customer exactly what they want is not the benchmark for customer service. If customer orders are...
by Administrator | Jul 31, 2018 | Call Center Services, Customer Service, Outsourcing
U.S. Based Call Center Support – Location Makes a Big Difference in Customer Service and Profits The outsourcing of call center jobs has become so commonplace it’s almost cliche, but that doesn’t mean the norm has been accepted by American consumers....
by Administrator | May 8, 2018 | Customer Retention, Customer Service
Customer complaints are golden opportunities to get feedback about your business, improve client relationships, and even develop brand advocates. When you are the one talking with customers each and every day, complaints are the last thing you want to hear. By the...
