When a customer calls your business, they hate being passed around like the mashed potatoes on Thanksgiving. Get them straight to the person who can help them best with the perfect customer service handoff. When customers call your business, they want to be reassured...
It’s never fun dealing with an angry customer. But you can make the best out of the situation by using the 5 A’s, which can flip the encounter into a positive. If you haven’t dealt with an angry customer, chances are you haven’t been in business very long....
Deliver a superior customer experience to your callers by mastering these three conversation components. There is no question that some people have the gift of gab. However, just being a naturally talented talker isn’t enough when you are trying to have a...
Keep Your Customers Enthralled, Engaged, and Energized Customers mean a whole lot more than sales. Here’s how to make the most of them. Customer satisfaction and retention are more important today than ever before. A few good reviews on the right social media...
