Your Customer’s Time is More Valuable Than Your Own Your time is very important, but to the customer their time is more important than yours. By simply adjusting your mindset in a very basic way, you can improve each and every interaction that you have with a client...
Accuracy in All Things Will Greatly Improve The Customer Experience One of the most effective customer service tips for companies in any sector involves stressing accuracy in all aspects of an operation. Accuracy, or a lack thereof, can greatly affect the overall...
The Power of First Impressions & How Your Answering Service Boosts Your Image When speaking about first impressions, business professionals often concentrate on things like wardrobe, eye contact, and a firm handshake. It appears that everyone understands the...
Clear Your Calendar With An Answering Service The amount of time that a professional can spend dealing with administrative duties outside his or her area of expertise is staggering. Answering and returning phone calls throughout the day can be one of the greatest...
Never Forget the Value of Human Communication Over Electronic Electronic communication has increasingly become the norm in modern society. Text messages and emails are sent in the billions every day, and phone calls are becoming less and less the communication...
The Importance of Listening to a Customer Every customer that calls into a business wants something different. Sometimes they want to place an order, other times they want to speak to a certain person within the company. Some may have a complaint they want heard or a...