Going paperless as a business is not only an environmentally responsible thing to do, but it can actually help your company operate more efficiently. When you’re at work in the office, do you make sure everything you print is absolutely necessary, or at least gets...
It’s never fun dealing with an angry customer. But you can make the best out of the situation by using the 5 A’s, which can flip the encounter into a positive. If you haven’t dealt with an angry customer, chances are you haven’t been in business very long....
Deliver a superior customer experience to your callers by mastering these three conversation components. There is no question that some people have the gift of gab. However, just being a naturally talented talker isn’t enough when you are trying to have a...
Running a business can be a grind. It’s important to take some time away so you stay refreshed. Don’t worry, you won’t miss anything. You’ll be in good hands. It’s probably safe to say that your small business takes up the majority of...
When Business Picks Up, Rely on an Answering Service to Handle the Rush The busiest part of the year differs depending on what line of business you’re in, but the challenges faced by businesses are the same whenever their busy season occurs. No matter your industry,...
When Business Picks Up, Rely on an Answering Service to Handle the Rush The busiest part of the year differs depending on what line of business you’re in, but the challenges faced by businesses are the same whenever their busy season occurs. No matter your industry,...
Forget All the Company Jargon: Communication and Customer Service It is no great surprise that all industries have their share of technical language, terminology and shorthand ways of speaking that those who have been working in the field for decades are intimately...
Is Your Answering Service Staying Calm Under Pressure During Busy Seasons? In a perfect world, every call that came into your call center would be from a happy person looking to place an order with your company or book an appointment at your office. Unfortunately...
Answering Services to Handle Call Overflow in the Medical Industry Regulatory compliance seems to consistently grow more complex and time consuming in the modern medical industry. Largely, this is due to the ever increasing role and import of technology, and the...
3 Ways an After Hours Answering Service Builds Business Its closing time and just as your receptionist is about to clock out the phone begins ringing. He or she allows it to go to voicemail and makes a mental note to check the messages in the morning. Sounds like a...
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