Marketing and Customer Service might seem like separate initiatives, but the two actually have more in common than you might think, which is why small businesses should consider intertwining strategies. About half of all small businesses fail within five years,...
When a customer calls your business, they hate being passed around like the mashed potatoes on Thanksgiving. Get them straight to the person who can help them best with the perfect customer service handoff. When customers call your business, they want to be reassured...
With so many options out there, it can be tricky to pick the best answering service. To help, we’ve put together five tips for helping you choose the right one. All answering service might seem equal at first glance—most offer the same baseline service, and...
Google AdWords got your phones ringing like crazy? Here’s how you can effectively support higher call volumes and maximize your ROI. You decided to join the thousands of other businesses who have chosen to advertise on the most popular search ad market. Other...
More and more people are creating secondary income streams by starting a side hustle. Here are several reasons you should consider beginning your own. Side hustles are becoming increasingly more common for the average American than ever before. In fact, the NY Post...
