Stealthy Sales Tactics – How Your Existing Customers Can Help You Boost Revenue Can you imagine having a highly effective sales person on your staff, and then never putting them to work? To most managers, that would be unthinkable! Despite this, companies miss out on...
The First Impression Shouldn’t be the Last Impression It is almost impossible to place enough emphasis on the first impression that your first line of contact makes with a customer. First impressions are incredibly important, and even if they’re not consciously aware...
Rejuvenate your passion for your business by getting back to what you love most about it while an answering service handles your calls. Not many people start a business because they simply need a job. There are enough jobs out there that don’t require the kind of...
How Eliminating Hold Times Can Help Your Company Improve Customer Satisfaction and Retention Phone calls coming into your business are a great thing. If the phone is ringing, it indicates that your company is doing well. However, if you keep customers waiting on the...
How To Take a Customers Complaint and Transform Their Experience Into One That Earns You a Compliment As few as four percent of unhappy customers actually make their dissatisfaction known to the companies that drop the ball. That means hearing a customer complaint...
