Improve Satisfaction, One Customer At a Time – What Every Business Should Know Customer satisfaction certainly isn’t the only set of metrics you need to look at in order to run a successful business, but it’s one of the most important. Getting a...
Everything Old is New Again, Including Clients Client acquisition and retention efforts often ignore an important group: the ones that got away. Here’s how to win former customers back. You might know the customer service truism (backed by plenty of real-world...
U.S. Based Call Center Support – Location Makes a Big Difference in Customer Service and Profits The outsourcing of call center jobs has become so commonplace it’s almost cliche, but that doesn’t mean the norm has been accepted by American consumers....
New studies reveal that customers aren’t willing to wait on hold very long or even at all. No one likes to be put on hold, and yet it happens to most of us more often than not whenever we call a business. Hold times cause customer frustration and revenue losses,...
Excellent Customer Service – Is It Dead? Ask your typical American consumer and, chances are, they’ll tell you customer service is dead. The days of warm greetings—in person and over the phone—followed by intelligent and informed conversations with...
