New studies reveal that customers aren’t willing to wait on hold very long or even at all. No one likes to be put on hold, and yet it happens to most of us more often than not whenever we call a business. Hold times cause customer frustration and revenue losses,...
Excellent Customer Service – Is It Dead? Ask your typical American consumer and, chances are, they’ll tell you customer service is dead. The days of warm greetings—in person and over the phone—followed by intelligent and informed conversations with...
Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able to read people is a valuable skill that not everyone has. This skill usually requires...
Customer complaints are golden opportunities to get feedback about your business, improve client relationships, and even develop brand advocates. When you are the one talking with customers each and every day, complaints are the last thing you want to hear. By the...
Marketing and Customer Service might seem like separate initiatives, but the two actually have more in common than you might think, which is why small businesses should consider intertwining strategies. About half of all small businesses fail within five years,...
When a customer calls your business, they hate being passed around like the mashed potatoes on Thanksgiving. Get them straight to the person who can help them best with the perfect customer service handoff. When customers call your business, they want to be reassured...
