Reporting + Accountability Manage your account 24/7
Reporting + Accountability
Through any PC or device with a web browser, Acena gives you the power to access all of our call center applications. Let us support your organization through these secure, password protected, voice and Web-based solutions:
eDirectory: Search or browse for listings, and review and print out specific profiles.
eMessage: View voice messages that have been delivered to Acena agents or recorded onto one of the allocated Voice Mail boxes.
eReporting: Review information as it pertains to usage, call-handling, hold-times, and more.
eOn-Call: Manage your on-call personnel from any web browser at any place in the world.
eStatus: Make contact changes instantly. Operators quickly and easily share the most current updates with your callers.