Highly Trained Agents Our agents are our most valuable asset.
Highly Trained Agents
Acena agents receive client-specific and general business skills training.
Our agents are our most valuable asset and without them nothing would happen. Continuous employee development is a critical component of our employee retention strategy. Acena makes significant investments in developing our agents. These development opportunities include:
- Program and client-specific training.
- Modular customer service, sales, and technical skills training.
- General business skills training, leadership
development, industry training, and core skills enhancement.
- Performance Management approach; including one-on-one coaching to strengthen agent