Customer Service: 800-592-2362    Sales: 800-875-0114

We Are The Best New York Has To Offer – Bilingual Answering Service

With a physical New York location, Acena offers the most advanced professional Bilingual Answering Services for New York City based businesses and organizations. Our services range from a wide array of solutions including order processing, call overflow support, and more. We deliver 24 hour virtual receptionist and unmatched customer support to many industries including, but not limited to the medical field, legal, finance, and service based businesses like HVAC and electricians.

What the people of New York are saying about us –

Acena has been handling my answering service requirements since 2003.  They provide my patients with the same quality of care as if they were members of my staff.  I have referred many of my colleagues to use Acena and their experience has been the same. I would recommend Acena to any medical practice that wants their service to be an extension of their office.

Dr. Charles Gambino

TEI Group has worked with Acena since 2002. Right from the start Acena has provided our clients with the level of service that we would expect from our own staff. The entire Acena staff is articulate and professional. We can rest well knowing Acena is handling our calls.

Michael J. Staub
EVP- TEI Group

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Agents Available 24/7

Greater Results

Acena’s suite of Call Center services provide greater results, and are designed to help companies increase revenue and lower costs. We help eliminate many of the risks and costs associated with staffing in-house agents. Contact us today to discover what an Acena solution can do for your businesses bottom line.

Customized Solutions

With Acena’s Inbound Call Center & Answering Services, there are no out-of-the-box solutions. We develop customized solutions that uniquely fit every company’s individual needs, business culture and goals. When you outsource with Acena, you gain a strategic partner that delivers superior results and unsurpassed value.

Stronger Relationships

Acena’s powerful solutions make it possible for companies to turn contact into communication. This creates & helps maintain strong relationships as the foundation on which companies can grow their business. After all, a business is only as good as the clients it services, and we can’t service the ones you lose.

Acena is Your Best Choice For New York City Answering Service Solutions

New York City: if you can make it here, you can make it anywhere, and if you can’t find it here, chances are it doesn’t exist. There’s something of everything and something for everyone in the Big Apple, from meeting or becoming a Broadway star, to discovering the next fashion craze in the Garment District, to simply enjoying the diverse cultures of Brooklyn, Queens, the Bronx, and Staten Island—not to mention Manhattan or “the City” itself—New York City is full of excitement and opportunity.

Manhattan’s Financial District makes New York City one of the centers of the banking and commerce world, and the New York Stock Exchange is far and away the largest stock market in terms of dollar volume traded and the market capitalization of the listed companies. New York’s Wall Street has become synonymous with the US banking and finance sector, and more Fortune 500 businesses make their home in New York City than any other metropolitan area in the nation. On a global scale, New York City has long been the epicenter for immigration to the US, and the city boasts one of the most linguistically and ethnically diverse populations in the world.

With so much going on it can be easy to miss something, but your New York City business never has to miss a call. A professional, multi-lingual, North American-based answering service can give all of your callers the high quality customer service they’re looking for, faster than a New York minute! Give us a call today to see how we can help.

Beyond New York, NY – We Also Answer Calls For These Nearby New York Markets:

Brooklyn-NY, Yonkers-NY, New Rochelle-NY, Queens-NY, Bronx-NY, Elmont-NY, Mineloa-NY, Hicksville-NY, Yonkers-NY, Deer Park-NY, Lindenhurst-NY, Brentwood-NY
Local Area Codes Serviced: 212, 646, 718, 347, and 929