Answering Services Shouldn’t Break The Bank
One of the reasons that people provide when asked why they don’t currently utilize an answering service is that the prices are too high. However, this is most likely the viewpoint of someone that has never really looked into what kinds of pricing options are available. Whether you’re representing a multi-national corporation or a one-man office, there is likely an answering service package that will fit within your budget.
Answering services don’t come in a “one-size-fits-all” package. In fact, you shouldn’t even let the size of the answering service itself determine whether or not you think they might provide a good fit for your company. There are some large answering services who can deal with a multitude of clients, and others who are small and prefer to give personal focus to a smaller client base. Importantly however, in either case you won’t have to commit to any more, or any fewer, services than you actually need.
When you decide that you want to start saving time, be able to help customers after hours, and prevent your clients from getting stuck on hold for prolonged periods of time, the first step is to reach out to an answering service and see how they might fit with your current business model. If you only need a company to cover the night shift when you don’t have anyone available to cover the phones, you will be able to find a package that meets that need. Of course, if you have 100 incoming phone lines and need a company to back up your own system so that no customer ever gets stuck on hold, that no problem either! The model that a great answering service operates under makes it possible for them to be flexible and tailor their offerings to specific clients, rather than trying to fit square pegs in round holes.
Don’t make judgements about whether or not you can afford an answering service until you talk to a representative. When you find out how much time you can be saving, and how many potential leads you can capture by having incoming calls routed to a live person instead of a voicemail, you may be very surprised by the financial picture that presents itself. In many cases, answering services turn out not to be a drain on your financial resources, but a profit boosting measure that can help your company grow into the future.