Customer Service: 800-592-2362    Sales: 800-875-0114

24 Hour Bilingual Answering Service – Baltimore, MD

At Acena, we offer the most advanced professional Bilingual Answering Services for Baltimore based businesses and organizations. Our services range from a wide array of solutions including order processing, call overflow support, and more. We deliver 24 hour virtual receptionist and unmatched customer support to many industries including, but not limited to the medical field, legal, finance, and service based businesses like HVAC and electricians.

Free Trial Opportunity

Learn More or Get Started  


Agents Available 24/7

Greater Results

Acena’s suite of Call Center services provide greater results, and are designed to help companies increase revenue and lower costs. We help eliminate many of the risks and costs associated with staffing in-house agents. Contact us today to discover what an Acena solution can do for your businesses bottom line.

Customized Solutions

With Acena’s Inbound Call Center & Answering Services, there are no out-of-the-box solutions. We develop customized solutions that uniquely fit every company’s individual needs, business culture and goals. When you outsource with Acena, you gain a strategic partner that delivers superior results and unsurpassed value.

Stronger Relationships

Acena’s powerful solutions make it possible for companies to turn contact into communication. This creates & helps maintain strong relationships as the foundation on which companies can grow their business. After all, a business is only as good as the clients it services, and we can’t service the ones you lose.

Acena is Your Best Choice For Baltimore Answering Service Solutions

Baltimore bears the distinction of being the largest independent city—a city without a county—in the United States, but that’s hardly its only claim to fame. Lying along the Patapsco River, an arm of the Chesapeake Bay, and the Port of Baltimore has been one of the continent’s busiest centers for inbound and outbound cargo since before the city proper was founded in 1729. Now companies such as Under Armour, McCormick & Company, T. Rowe Price, Cordish Company, and Royal Farms call Baltimore home. Tourism accounts for billions of dollars entering Baltimore’s economy every year, and John Hopkins Hospital makes Baltimore a leader of the healthcare research industry, as well.

Many of Baltimore’s neighborhoods are as famous as the city itself. Little Italy, Chinatown, Fells Point, the Inner Harbor, and Mount Vernon are all enjoyed by Baltimore residents and tourists alike. The Bolton Hill neighborhood, near to the Maryland Institute of College Arts, hosts an annual Artscape event, and the Maryland Film Festival is also a favorite Baltimore event that takes over the five screens of the classic Charles Theatre each year.

As Baltimore reinvents itself from its industrial past, businesses are finding their phone calls harder and harder to keep up with. If you’re stuck between losing business or finding a way to answer your calls, our professional inbound call centers can help. Contact us today to see how we can help your Baltimore business thrive!

Beyond Baltimore – We Also Answer Calls For These Nearby Maryland Markets:

Dundalk-MD, Halethorpe-MD, Elkridge-MD, Ferndale-MD, Columbia-MD, Ellicott-MD, Woodlawn-MD, Rossville-MD, Towson-MD, Woodstock-MD, Owings Mills-MD, Morgan Hill-CA, Rosedale-MD
Area Codes Serviced Include Area Code (410), (443) and (667)
Zip Codes: 21201, 21202, 21205, 21207, 21208, 21209, 21210, 21213, 21214, 21215, 21216, 21217, 21218, 21222, 21223, 21224, 231225, 21226, 21230, 21231, 21234, 21236, 21239, 21251