Build Your Business With Acena’s Bilingual Order Entry and Processing Answering Service
When your customers call to place an order and are connected with a clear, friendly voice, they’re more likely to complete their order, to order more and to call again. The inbound order entry agents at Acena’s New York call center provide a professional voice to handle either English or Spanish calls that supports the sale of any business’s products and services, while taking accurate order information to ensure your customers’ complete satisfaction with their ordering experience.
Securing Sensitive Order Information
Acena carefully trains and screens our Bilingual telephone agents, enabling us to offer secure and confidential order entry options for any product and service your company might sell. All sensitive data collected from your customers as a part of the order entry process—medical and healthcare information, payment accounts, shipping addresses, etc.—will remain in the strictest confidence and transferred to you with full respect for your customers’ data and current security guidelines.
We also offer many different payment processing options, meaning you won’t have to change the way you get paid for your orders. Whatever methods you’ve found work best for your business, you can keep! If you need our help in selecting the right payment processor for your customers’ phone orders, we’d be more than happy to assist you.
Unparalleled Order Delivery Options
Our ability to work with many different order delivery and fulfillment methods means we give our client companies the most streamlined and effective service possible. Whether its entering customer orders directly into your ecommerce website, providing you email or telephone updates each time a new order is placed, or sending regularly scheduled batches of orders on a method and schedule of your choosing, our agents will make sure your business runs exactly the way you want it.
We can also provide you with metadata on your orders. Could you use information about what’s being sold, when sales are occurring, and who’s doing the buying? We can collect it, collate it, and provide it to you as often as you want, in a useful form that can help inform your business decisions. A-B testing, the effects of new advertising campaigns, day-of-week and seasonal changes—whatever your company might be sensitive to, we can help you make sense of your orders.
Around -Clock Availability
Every time of day and night, every day of the year, your customers can call to place an order and get ahold of our authentic, English-native agents. We pride ourselves on remaining fully staffed to meet our clients’ needs at all time. There’s no switch we flip on weekends and holidays that offshores your calls, no customers hanging up while the phone rings endlessly, and no orders lost because a customer gets tired of waiting on hold. At Acena, we treat every incoming order as if it were our very own, and we’re pleased to take the call.
With Acena, you’re not just our client, you’re our partner. Give us a call and you’ll see just how good an inbound call center can be. Your own call will be handled with the same courtesy and professionalism our agents use on every order entry task, and you can rest assured knowing your customers will be taken care of.
When you’re ready to partner with the best, we’ll be standing by the phone.