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Acena Call Center & Answering Service

24 Hour/ After Hours Answering Service

Unless you manage to drink your weight in coffee, a 24-hour workday is impossible for most people. It passes into the realm of pure fiction when you imagine extending that to every day of the week. In the real world, even using your staff to keep your business open 24 hours a day is difficult, if not impossible for most companies. The additional cost of paying people to be at work during hours that are likely not your peak hours of operation quickly becomes prohibitive. Workloads generally make it impossible for all but a few specialized industries to operate around the clock. However, that doesn’t mean that there aren’t opportunities that present themselves in the middle of the night. The easiest way to stay on top of these opportunities is through the use of a 24-hour or after hours answering service.

 

Bilingual Call Support – Days, Nights Weekends, & Holidays

These services will make sure that a friendly person answers your phone lines at all hours of the day. You can use our 24/7 bilingual answering service around the clock to take your calls and relay messages to the appropriate individuals, or you can have them come online after your reception staff goes home for the day. When you utilize a 24-hour answering service, you’re providing your business with several advantages over your competitors.

 

If you operate on anything larger than a purely local scale, having someone able to talk to potential customers around the clock opens you up to global markets that may have been inaccessible to you before. If a prospect calls a company and just gets a voicemail machine, chances are their next call will be someone closer to home. On the other hand, if your website or other advertising got someone intrigued by your service and their phone call is greeted by a friendly answering service agent, even if it happens to be 2:00 AM in your hometown, you stand a much better chance of converting that prospect into a sale.

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Live Call Assistance 24 Hours a Day

small business after hours answering service  is also a means of demonstrating your loyalty and dedication to service to your existing customers. If they have customer service requirements, questions, or emergencies in the middle of the night, having an answering service ensures that their concerns are dealt with in an appropriate manner. For example, if a small client calls with a casual question after hours, your answering service will ensure that the message is awaiting the appropriate member of your team in the morning. On the other hand, if your most important client calls with a critical break down in the middle of the night, you can instruct your answering service to contact the appropriate on-call person in order to get the concern addressed immediately. This type of round the clock service can create the kind of long-term customer loyalty that can’t be bought – only earned.

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24/7 Call Service
Day or night, when your customers call for service or support we answer 24x7 and it is essential that they speak with conveys that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Voice Mail
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press "0" and be connected to a Live Agent.
Call Overflow
Eliminate hold times and busy signals during peak calling times. Acena will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.

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More Reasons to Use
24 Hour Answering Services

  • Nights, weekends, holidays, your calls are answered by a live agent.
  • 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
  • Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
  • Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
  • If no response to an emergency call, our service will dispatch to multiple backup numbers.

Call for More Info: 877-382-2362