24 Hour/ After Hours Answering Service
Unless you manage to drink your weight in coffee, a 24-hour workday is impossible for most people. It passes into the realm of pure fiction when you imagine extending that to every day of the week. In the real world, even using your staff to keep your business open 24 hours a day is difficult, if not impossible for most companies. The additional cost of paying people to be at work during hours that are likely not your peak hours of operation quickly becomes prohibitive. Workloads generally make it impossible for all but a few specialized industries to operate around the clock. However, that doesn’t mean that there aren’t opportunities that present themselves in the middle of the night. The easiest way to stay on top of these opportunities is through the use of a 24-hour or after hours answering service.
Bilingual Call Support – Days, Nights Weekends, & Holidays
These services will make sure that a friendly person answers your phone lines at all hours of the day. You can use our 24/7 bilingual answering service around the clock to take your calls and relay messages to the appropriate individuals, or you can have them come online after your reception staff goes home for the day. When you utilize a 24-hour answering service, you’re providing your business with several advantages over your competitors.
If you operate on anything larger than a purely local scale, having someone able to talk to potential customers around the clock opens you up to global markets that may have been inaccessible to you before. If a prospect calls a company and just gets a voicemail machine, chances are their next call will be someone closer to home. On the other hand, if your website or other advertising got someone intrigued by your service and their phone call is greeted by a friendly answering service agent, even if it happens to be 2:00 AM in your hometown, you stand a much better chance of converting that prospect into a sale.
Live Call Assistance 24 Hours a Day
A small business after hours answering service is also a means of demonstrating your loyalty and dedication to service to your existing customers. If they have customer service requirements, questions, or emergencies in the middle of the night, having an answering service ensures that their concerns are dealt with in an appropriate manner. For example, if a small client calls with a casual question after hours, your answering service will ensure that the message is awaiting the appropriate member of your team in the morning. On the other hand, if your most important client calls with a critical break down in the middle of the night, you can instruct your answering service to contact the appropriate on-call person in order to get the concern addressed immediately. This type of round the clock service can create the kind of long-term customer loyalty that can’t be bought – only earned.