Your Trusted Bilingual Answering Service Partner
Acena provides professional bilingual answering services 24×7, so we have you covered from Spanish to English. Our Multilingual call center supports the Hispanic community with world class inbound call answering, appointment scheduling, and dispatch services.
Business Answering Services – Customized For Your Business
From the small bakery to the Fortune 500 companies our award-winning call center services will help you deliver amazing customer service just as if your own staff were answering the phone themselves. Call screening, literature requests, order fulfillment, and lead capture are just a handful of the personalized call center solutions available for your business.
Hispanic Customer Service at No Additional Cost
From English to Spanish callers, your clients are always in good hands with Acena. We have a team of professional, enthusiastic, friendly customer service receptionist that are always available to seriously impress your callers and provide unmatched message management solutions. We’re so on top of our game that your customers will swear we sounded just though we were working in your own office. All of our agents speak fluent Spanish to assist your Hispanic customer base.
Better Than an Answering Service – We’re an Extension of You
When client or prospect calls your business, if you’re not available to answer the call or simply don’t want to answer the phone yourself, that call is easily forwarded to your Acena receptionist, just as if she was sitting in your front office. Your virtual receptionist’s confidence, helpfulness and understanding of your business is sure to impress everyone. You answering service receptionist can screen calls, transfer specific calls types, and set appointment just as though she were an in-house employee. We truly are an extension of your business and call outsourcing has never been easier, more flexible, or more affordable.