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Reporting + Accountability Manage your account 24/7

Reporting + Accountability

Manage your account 24/7

Through any PC or device with a web browser, Acena gives you the power to access all of our call center applications. Let us support your organization through these secure, password protected, voice and Web-based solutions:

 

eDirectory: Search or browse for listings, and review and print out specific profiles.

eMessage: View voice messages that have been delivered to Acena agents or recorded onto one of the allocated Voice Mail boxes.

eReporting: Review information as it pertains to usage, call-handling, hold-times, and more.

eOn-Call: Manage your on-call personnel from any web browser at any place in the world.

eStatus: Make contact changes instantly. Operators quickly and easily share the most current updates with your callers.
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