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Highly Trained Agents Our agents are our most valuable asset.

Highly Trained Agents

Acena agents receive client-specific and general business skills training.

Our agents are our most valuable asset and without them nothing would happen. Continuous employee development is a critical component of our employee retention strategy. Acena makes significant investments in developing our agents. These development opportunities include:

  • Program and client-specific training.
  • Modular customer service, sales, and technical skills training.
  • General business skills training, leadership
    development, industry training, and core skills enhancement.
  • Performance Management approach; including one-on-one coaching to strengthen agent
    performance.

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