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Acena Call Center & Answering Service

The Best in Bilingual Legal Answering Service Solutions

With our Bilingual legal answering service, there is no reason for your law practice to ever miss a call from a client or make them wait on hold. Whenever someone needs to get in touch with your office, they can speak to a live, fully-trained professional with our inbound-call answering service. You can maintain top-tier communication with your clients at all times without any interruption to your workflow.

Law Office Answering Services Aren’t Just for Existing Clients

Like any business, your law office needs new clients to grow. If someone is unable to get a hold of someone in your practice on a first phone call, they’ll likely call elsewhere. By partnering with a professional legal answering service staffed with live, friendly virtual receptionists, you can be sure no no caller ends up dissatisfied by voice-mail, long hold times, or endless unanswered ringing.

 

There’s no time like the present to give your business the efficiency and the quality customer service that will help it move forward. Why wait when you could begin enjoying the benefits of a full team of receptionists tomorrow, and at a fraction of the cost of a single staff member? Give us a call or contact us today, and let us show you how our virtual receptionists will help make your company the best it can be!

 

Callers who find themselves with an emergency need for legal assistance are almost always under a lot of stress. Having their call answered by a live person who knows how to help keep them calm while eliciting basic legal intake info is invaluable. Our legal answering service can help those individuals, put them at ease, and make them long-term clients of your law office thanks to the professional presence of our virtual receptionists.

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Bilingual Lawyer Answering Services Are and Extension of Your Team

With our Bilingual lawyer answering service team, you are getting an augmented staff and an extended office without the cost of a single new in-office employee. Our in-bound call virtual receptionists are specifically trained to handle calls for legal professionals with accuracy and confidentiality, from basic call screening to new client intake, appointment setting and call forwarding per your exact instructions, and prompt message delivery. When we answer your calls as direct representatives of your legal practice, your clients will know you value them—and won’t know they’re not speaking to someone sitting in your office!

 

Law firms of all sizes trust their inbound-call answering needs to us, and we take that trust very seriously. We offer outstanding customer service to your clients in order to provide outstanding customer service to ours. Our legal answering service representatives use customized scripts, enabling them to respond to a range of calls from clients in a manner that maintains all ethical and legal guidelines while ensuring a satisfied client on the other end. Both you and your clients will rest easier knowing that a competent professional is available whenever a call comes in.

 

Contact Our Legal Answering Service Professionals Today!

Now is the time to take charge of your law office, giving your clients peace of mind around the clock while giving yourself and your staff the peace and quiet necessary to get your legal work done. Don’t leave your legal business to fate. Let us help you keep the trust of your current clients and build solid relationships with new contacts. Reach out today, and let us show you how our legal answering service will help your company excel and succeed!

Acena Solutions
Attorney Answering
Day or night, when your clients and associates call it is essential that the person they speak with conveys the feeling that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Voice Mail
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press "0" and be connected to a Live Agent.
Overflow Receptionist
Eliminate hold times and busy signals during peak calling times. Acena will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.

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More Reasons to Use
Law Office Answering Services

  • Nights, weekends, holidays, your calls are answered by a live agent.
  • 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
  • Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
  • Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
  • If no response to an emergency call, our service will dispatch to multiple backup numbers.

Call for More Info: 877-382-2362