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Acena Call Center & Answering Service

Call Screening With a 24/7 Answering Service

Day or night, when your customers and clients call, it is essential that the person they speak with not only efficiently screen the caller but also conveys the feeling that their needs are being addressed by a knowledgeable, concerned member of your staff.  Acena has been providing professional, personalized, competitively priced 24 hour answering and enhanced call center services for over 15 years.  Our front-liners, the telephone agents, are supported by a team of thoroughly competent managers who are dedicated to ensuring that our service maintains the highest level of quality possible. When you contract for live service at Acena, your information is reviewed by Specialists in Customer Service, and Operations before anything is programmed. We recognize the need to gain insight into your organization and what our mandate must be to meet your service expectations.

Phone Answering and Screening Calls – How it Works

Much in the way your personal receptionist would, call screening is the process of evaluating a phone call and the customers needs before determining how to manage it. An example of the would include asking questions to determine if a call meets the criteria to be patched to an employee or if a message should be taken and emailed to a specific department.

 

Our training programs are a continuous and integral part of our company’s mandate to provide the best call screening and personal communications service in North America. Agents are hired based on experience and skill levels, with a marked emphasis on displaying a “May I help you?” attitude. We stress the value of each call received on behalf of our clients, and agents receive one-on-one direction from a superb training team. Our technology ensures that agents can never receive client calls for which they have not been properly trained. Our agents are an energetic, efficient group of individuals who are empowered to handle client calls as if they worked in your office. Motivation stems from a comprehensive training program, excellent compensation and genuine excitement about Acena.

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Acena – You One Stop Business Answering Service

Acena is your complete one-stop call center solution, providing all businesses with a comprehensive array of integrated web and telephone based services accessed through a universal point-of-entry. From Telephone Answering Service with Guaranteed Message Delivery to Referral and Real Time Appointment Scheduling, Acena continues to innovate and maintain our leadership position within the industry.

 

Day or night, when your customers and associates call it is essential that the person they speak with conveys the feeling that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.

Acena Solutions
  • 24-Hour Phone Answering
  • Easy Setup – No Hardware/Software
  • Total Customization
Call Screen Solutions
Day or night, when your customers and associates call it is essential that the person they speak with conveys the feeling that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Voice Mail
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press "0" and be connected to a Live Agent.
Virtual Receptionist
Eliminate hold times and busy signals during peak calling times. Acena will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.

Call Center Service Provider

More Reasons to Use
Call Screening Answering Services

  • Nights, weekends, holidays, your calls are answered by a live agent.
  • 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
  • Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
  • Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
  • If no response to an emergency call, our service will dispatch to multiple backup numbers.

Call for More Info: 877-382-2362