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Acena Call Center & Answering Service

Discover Acena’s Bilingual Answering Service Appointment Setting Solutions

How much time do people in your business take just making time to get things done? How much could you save if someone else scheduled the appointments, and all you and your team had to do was show up? If setting appointments is keeping you on the sidelines, Acena is here with an assist that will get you back in the game.

Bilingual Appointment Setting & Answering Services have been around for awhile, but no one provides the same level of care that Acena takes so much pride in. We know that every appointment could mean a potential sale, an opportunity to grow, or be otherwise vital to your business. We consider every call we receive—whether it’s from our clients or for our clients—as vital to our business, and we treat all of your appointments with the same consideration.

Salesmanship Starts with “Hello”

Many of your inbound calls might be curious customers, reaching out to learn more about what you can do for them. If you want to convert that curiosity to revenue, you need experienced and courteous staff members answering your calls. When you have the Appointment Setting Answering Service offer by Acena, you can count on quality on-the-phone interaction every time.

Everyone one of our New York telephone agents receives specialized training to make sure prospects are primed and eager to meet with you. Whether they call ready to set an appointment or are just starting to shop around, we can show them how much they stand to benefit from meeting with you. And wherever each customer is on the sales trajectory, we’ll help them along without giving them the hard sell.

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Keep Your Company Moving

Our Appointment Setting Answering Service isn’t just useful for sales. Anyone calling your business hoping to arrange a time to meet can be easily assisted by our friendly New York telephone agents. You let us know when members of your team are available, we schedule appointments accordingly. Acena is more than just a receptionist service—we’re a full service administrative assistant, setting meetings for your company’s key contacts to maximize your efficiency.

Acena also uses specialized software to ensure that all of your appointments are scheduled correctly, every time. You and your team can check for new appointments at your convenience, receive notifications each time a new appointment is scheduled, or receive daily digests of newly scheduled appointments. We are always here and ready to communicate with real-time and up-to-the-minute updates, so you never have to wonder what’s happening with your business.

Appointing Acena as Your Appointment Setter

Signing up for our Appointment Setting Answering Service couldn’t be easier. Give us a call, anytime, and we can discuss our standalone service or offer packages that include appointment setting along with some of our other inbound call answering services. We are equipped to work with businesses of all sizes and budgets; pick up the phone and see what we can do for you!

Answering Service
Day or night, when your customers and associates call it is essential that the person they speak with conveys the feeling that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Voice Mail
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press "0" and be connected to a Live Agent.
Overflow Receptionist
Eliminate hold times and busy signals during peak calling times. Acena will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.

Call Center Service Provider

More Reasons to Use
Appointment Setting Answering Services

  • Nights, weekends, holidays, your calls are answered by a live agent.
  • 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
  • Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
  • Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
  • If no response to an emergency call, our service will dispatch to multiple backup numbers.

Call for More Info: 877-382-2362